Planning a trip to Delhi
Visitor Information
To pick up a free map of Delhi or to get up-to-date information on sights, city tours, and taxi/rickshaw prices, head for the India Tourism Office at 88 Janpath (near Connaught Place; tel. 011/2332-0005 or -0008; www.incredibleindia.org; Mon-Fri 9am-6pm, Sat 9am-2pm). You will also find Government of India Tourist offices at both airports (open 24 hr.). Do not confuse these with so-called "government authorized" tourist offices, which are not authorized by anyone and are very adept at fleecing the unsuspecting. You will find these fakes particularly along Janpath and at the New Delhi railway station; make sure you seek assistance only at 88 Janpath or from one of the recommended tour operators . If you intend to travel anywhere during your sojourn in India by train, you may choose to make all your reservations in Delhi (though these are just as easily available in other big cities). You can make bookings at the helpful Indian Railways Counter at the airport or any of the reservation counters in the city. Alternatively, for information, visit the Delhi Tourism and Transport Development Corporation (DTTDC; 18A D.D.A SCO Complex, Defence Colony; tel. 011/2464-7005 or 011/2336-5358; www.delhitourism.nic.in; Mon-Sat 9:30am-6pm).
Getting There
By Air -- Most major international airlines operate in what is one of the best-connected cities in south Asia. Delhi has separate domestic and international airports that lie 8km (5 miles) apart; a free hourly shuttle bus runs between them. Tip: During high inflow periods the shuttle times may be increased but bear in mind that, should you merely be in transit ie arriving at international terminal and due to connect with a domestic flight somewhere in India, you will have to factor in enough time to wait for this shuttle bus to transfer you. Alternatively, make sure you have enough time to draw money from an ATM and catch a cab between the two terminals; cost is around Rs 250. Also, note that the domestic airport has two terminals, 1A and 1B, also connected by free shuttle bus; check which one you need to be at before leaving. Indira Gandhi International Airport (tel. 011/2560-2000; www.delhiairport.com) lies 20km (12 miles) southwest of Connaught Place (the city center), 40 minutes to an hour away. The cheapest way (but one to be avoided) to get into town is to catch a State Transport bus (Rs 50 plus luggage fee), but if you've just crossed time zones you'll want to opt for a taxi: Choosing, let alone negotiating with, a taxi driver is likely to make your head spin, so we recommend you prebook with Easycabs (tel. 011/4343-4343; www.easycabs.com). You can do this on their website; the driver will wait for you in case of flight delay, though waiting charges are applicable. If you don't want to prebook, find the Easycab counter at the airport where you can pay on pre-paid basis by cash or credit card; rates range from Rs 300 to Rs 600 for rides from the airport to the main hotels in town. If you want to do it for less it's best to book a taxi at the official prepaid taxi kiosk (just outside the arrivals hall; ask for directions, and don't be sidelined by those who claim they will take you at the same price). It offers fixed rates, with a small fee for each piece of large luggage, but expect to pay between Rs 200 and Rs 300 (25% more from 11pm-5am); these government-monitored cabs are not in as good condition as the private companies. Note that if you've just arrived in India, it's not worthwhile to hire an auto-rickshaw; they may be cheaper than taxis, but they're very slow and bound to be uncomfortable if you're burdened with luggage -- plus, you will almost certainly be pressured into handing over more money even if the price has been discussed upfront. You can of course ask your hotel to arrange the transfer, though this will more than likely double the price (we've included these in reviews of recommended accommodations throughout); some room categories at upmarket chains include chauffeured transfers in the rate. Note that you can change money at the international airport at the State Bank of India or Thomas Cook counters (both 24 hr.).
By Train -- Of the five stations, most trains arrive at either New Delhi Station, a 10-minute walk from Connaught Place, or at Old Delhi Station in Shahjahanabad. (Note that if you're traveling on to Agra, you may need to catch the passenger train that leaves from Nizamuddin Station, south of Connaught Place.) For rail inquiries and reservations, call tel. 131 from 8am to 8pm. All stations are well-serviced by taxis and auto-rickshaws. Again, head for the prepaid auto-rickshaw and taxi counters or negotiate the fare upfront -- expect to pay Rs 50 to Connaught Place, slightly more to Shahjahanabad/Old Delhi -- or insist on using the meter, although there is no guarantee they haven't been rigged. Note that if you plan to travel elsewhere in India by train, you don't necessarily need to prebook all your train trips in Delhi but you may prefer to get organized here. It's still easiest to do this with a recommended travel agent -- while it's become easier to book independently thanks to the Internet, there are complication such as foreigner quotas and not being able to choose your berth, as well as sometime difficulties with credit card payments; unless you're familiar with the system you can save yourself these headaches by using the services of a professional for very little additional money! Sadhana Travel (tel. 011/2646-5312, 011/4161-8278, or 98-1005-2471; www.sadhanatravels.com) offer professional assistance with air travel and tour itineraries; or work with a travel agent attached to your hotel. However, keep in mind that on some trains a small quota of seats is set aside for foreign travelers. A travel agent cannot book these seats; you will need to go to the station to a special counter to book them.
Getting Around
The Delhi Metro (www.delhimetrorail.com) is increasingly useful, particularly for covering longer distance (like getting to Oberoi Maidens in the north), but as is the case elsewhere, subways also provide no sense of the city layout or passing sights. During peak hours, the tube can also get overcrowded and claustrophobic, and women traveling alone may get unwelcome attention. Ticketing agents are still not very clued in or helpful, either. However, it's a very cheap and effective way of getting around, particularly if your lodgings are near a station, in which case you should definitely purchase a 1-day card (Rs70), or a 3-day (Rs200) if you're staying longer.
There are three lines along which the Delhi Metro operates. To make it easier for you to understand which to opt for, we have clubbed places of interest, restaurants and hotels next to each metro option (Note: This refers only to those that lie along the metro routes).
Line 1: Dilshad Garden -- Rithala (Rajghat, Akshardham)
Line 2: Jehangirpuri -- Central Secretariat (Oberoi Maidens, Master Paying Residential Guest Accommodation, Chor Bizarre, Karim, and Old Delhi sites such as Red Fort, India Gate)
Line 3: Indraprastha -- Barakhamba Road -- Dwarka (Shangri-La, The Imperial, The Park, Shanti Home, Hans Plaza, Hotel Palace Heights, Veda, Jantar Mantar, National Museum, Pragati Maidan)
The best way to get around while orienting yourself is still in Delhi's black-and-yellow taxis or, for short distances, auto-rickshaws (run on eco-friendly CNG -- compressed natural gas), but be sure to agree on the price upfront. For instance, traveling from Connaught Place to Red Fort shouldn't cost more than Rs 50 by auto-rickshaw, Rs 150 by taxi. Delhi has the most complacent auto-rickshaw drivers in the country; if they don't feel like going where you're asking, they'll simply refuse you service. Often, this is a ploy to press you for more money (official rates are Rs 10 for the first kilometer, and Rs 4.50 for every kilometer thereafter). If you feel you're being overcharged, accuse the driver of cheating and threaten to report him (often simply pretending to dial the police on your mobile phone does the trick); to really complain, dial tel. 011/2301-0101 or 011/4340-0400 (24 hr.). If the idea of having to haggle like this turns your stomach, Mega Cab (tel. 011/4141-4141; www.megacabs.com) is a radio taxi outfit that offers a convenient, marginally more expensive alternative, with a fleet of air-conditioned cars outfitted with working meters (Rs 15 per kilometer) available around-the-clock; their drivers usually keep you abreast of their arrival via cellphone. In case you cant get through, similar outfits like Delhi Cab (tel. 011/44-333-222) and the reliable Meru Cabs (tel. 011/4422-4422; www.merucabs.com) are also recommended, as are Easycabs.
If you'd prefer to hire a car and driver for a half- or full day, arrange this through your hotel or, for better rates (and reliable drivers), through Sunrise Car Rental (tel. 011/2687-7434) or Aelpe Services (tel. 93-1374-1072).
If you plan to tour North India by car, setting off from Delhi, contact the excellent Khaver who will put you in touch with one of his travel experts at Tushita Travels, and you can create a custom tour within any budget (tel. 011-2573-0256 or 2573-3652; khaver@tushita-india.com; www.tushita-india.com). Also look into what Greaves Travels India (tel. 011/2437-3523 or -3528; www.greavesindia.com) can offer, another reputable operator with good drivers.
Note: It is inadvisable to travel anywhere during rush hour -- you will almost certainly find yourself in a traffic jam in one of the most polluted cities in the world.
Guided Tours
You can book an air-conditioned bus tour of New Delhi (daily 9am-2pm) and/or Old Delhi (daily 2:15-5:15pm) through Delhi Tourism. Tours cost Rs 100 each, or Rs 195 for both; monument admission fees are extra. Also offered are long-distance tours that include trips to Agra, Jaipur, and Rishikesh, but we definitely recommend you opt for a private operator. Two of the most popular are Go Delhi Luxury Tours (tel. 98-9988-8207; www.godelhi.net), and TCI (tel. 011/2331-5834 or -5838; www.tcindia.com). Their tours are more personal, and the higher tariff (upward of Rs 1,000 per person, excluding monument entry) ensures that you get a decent English-speaking guide and an air-conditioned vehicle. Another reliable option which comes highly recommended is Le Passage to India (tel. 011/4165-3100; www.lepassagetoindia.com) -- it would be best to check with all three for the best rate available. But if you're tired of predictable presentations of history, we urge you to book a tour with the unusual Blowhorn Travel (tel. 0124/410-1328; www.blowhorntravel.com) who provide a series of innovative itineraries, keeping the idiosyncrasies of Indian culture in mind, and often studying it through the eyes of interesting personalities such as Lucy Peck, architectural historian and Khushwant Singh, son of a builder; truly a breath of fresh air to tourism gone stale, and catering to one to eight persons max. If Old Delhi (and really, this should be your first port of call) is your focus, we also recommend Tallis & Company tel. 0124/400-4458; www.tallisandco.com) whose services and guides are extremely professional and thorough.
For an excellent introduction to Hinduism, as well as visits to some of the lesser-known sights in Old and New Delhi, book into Master Paying Residential Guest Accommodation -- the erudite proprietor gives one of the best tours we've had in India, and runs the best-value guesthouse in Delhi, too.
If you'd care to learn more about life on the streets of Delhi, and fancy a walking tour, contact Salaam Baalak Trust City Walk (tel. 011/2358-4164; www.salaambaalaktrust.com), although you'd better be prepared to have your heart broken. The daily walks through the city's hodgepodge of streets and back alleys are led by street children who will share views on life that will possibly change your reality forever, but the initiative is well worth supporting as it makes a real difference to these children's lives to be gainfully employed in this manner. Alternatively INTACH (The Indian National Trust for Art and Cultural Heritage; 71 Lodhi Estate; tel. 011/2464-1304; www.intach.org) conducts 2-hour morning walks through Chandni Chowk on Saturdays.
Another company worth highlighting is Exotic Journeys -- all you need to do is supply proprietor Raj Singh with your budget (as low as $100 per day, including car, driver, and accommodations -- or higher, of course), number of days, and area of interest, and he will customize an excellent trip, kicking off with 2 days of sightseeing in Delhi. Contact him at exotic@del2.vsnl.net.in or exoticjourney@vsnl.com, or call tel. 011/2612-4069.
Fast Facts
Airlines -- Most international airline offices are located on Janpath, Connaught Place, and Barakhamba Road. Jet Airways is located at Jetair House, 13 Community Centre, Yusuf Sarai; you can get in touch with them on their 24-hour reservation number: tel. 011/3989-3333. Other useful airline numbers: Jetlite (tel. 011/2567-5879 or 1800-22-3020); Kingfisher Airlines (tel. 1600/180-0101); Spice Jet (tel. 1600/180-3333 or 98-7180-3333). Indian Airlines is still the best connected airline, though not our preferred choice; it's located at Safdarjung Airport (tel. 011/2462-2220) and is open 24 hours; for general inquiries call tel. 1800/180-1407 from your mobile. You could also contact the Airport (tel. 011/2566-1000 or 2560-2000).
Ambulance -- For an ambulance call either tel. 102, or East West Rescue at tel. 011/2469-9229, -0429, or -3738.
American Express -- The office is located at A-1 Hamilton House, A-Block Connaught Place (tel. 011/3988-0030).
Area Code -- The area code for Delhi is 011.
ATMs -- There are hundreds of ATMs in the city; ask your hotel which is the closest. Alternatively, head for Connaught Place, where (among others) HSBC, Standard Chartered, and Citibank ATMs offer 24-hour cash machines that take Visa and MasterCard.
Banks -- Hours are normally Monday to Friday 10am to 2pm, Saturday 10am to noon, though many banks are also open 9am to 5pm. It's quickest to use 24-hour ATMs.
Bookstores -- The best are in Khan Market -- try Bahri & Sons (tel. 011/2469-4610; www.booksatbahri.com), or Full Circle (tel. 011/2465-5641; www.atfullcircle.com). If you're looking for something downtown, Bookworm (29 B-Block Connaught Place; tel. 011/2332-2260) is excellent, and will often obtain a book you want within 24 hours even if it's not in stock. In Jor Bagh. Om bookshop also has a huge collection and many branches in prime locations (E-77 South Ex Part I, tel. 011/2465-3792; and 45 Basant Lok, Vasant Vihar, tel. 011/2614-3530 are the two main outlets).
Car Hires -- For upmarket cars and other travel arrangements, the best operator is Banyan Tours and Travels (tel. 0124/456-3800; www.banyantours.com); while their rates may be higher than others, their service is impeccable. Another operator to try is Tallis & Company (877 Udyog Vihar, Phase V, Gurgaon; tel. 0124/400-4458; www.tallisandco.com).
Currency Exchange -- The international airport has 24-hour currency exchange but no facilities to let you draw money on your credit cards, so bring foreign notes or traveler's checks if you intend to catch a taxi from here. Thomas Cook is located at the airport (open 24/7) and at The Imperial hotel (Mon-Sat).
Directory Assistance -- To get numbers texted to your mobile phone (or e-mailed to you), call Just Dial (tel. 011/6999-9999).
Doctors & Dentists -- All hotels listed here have doctors on call. The hotels are also your best bet for finding a reputable dentist.
Drugstores -- There are numerous 24-hour drugstores throughout the city. Best to ask your hotel to arrange a delivery or pickup.
Embassies & Consulates -- U.S.: Shanti Path, Chanakyapuri (tel. 011/2419-8000; Mon-Fri 8:30am-1pm and 2-5:30pm). U.K: Shanti Path, Chanakyapuri (tel. 011/2419-2100; Mon-Fri 9am-1pm and 2-4pm). Australia: 1/50-G Shanti Path, Chanakyapuri (tel. 011/4139-9900; Mon-Fri 8:30am-1pm and 2-5pm). Canada: 7/8 Shanti Path Chanakyapuri (tel. 011/4178-2000). New Zealand: 50-N Nyaya Marg (tel. 011/2688-3170).
Emergencies -- For police call tel. 100; for local stations ask your hotel or call the Government of India Tourist Office. For complaints about taxi or auto-rickshaw drivers, dial tel. 011/2301-0101 or 011/4340-0400. For any tourism-related emergencies, call the Tourism Hotline (tel. 011/2336-5358).
Hospitals -- All India Institute of Medicinal Sciences (tel. 011/2658-8500), on Ansari Nagar, has a 24-hour trauma unit. Alternatively, head for Ram Manohar Lohia Hospital (Baba Khadak Singh Marg; tel. 011/2336-5933 or -5525) or, farther afield, is Apollo Hospital on the Delhi-Mathura Road (tel. 011/2682-5858 or -5801); both have 24-hour emergency service.
Internet Access -- Numerous outlets are located all over the city and charge Rs 25 to Rs 75 per hour.
Mobile Phones -- You can buy prepaid cellphone cards almost anywhere in Delhi; however, the procedure has been severely complicated by various anti-terrorism laws that will require you to supply ID photos and copies of your passport and visa, and possibly proof of residence. Call pricing options also vary considerably according to network and package purchased. Best to ask your hotel about the best (and simplest) rental scheme, or call Matrix at tel. 011/2680-0000 (www.matrix.in); they promise to deliver a phone to you within 2 hours.
Newspapers & Magazines -- Indian Express, Hindustan Times, and The Times of India are good national dailies that provide the lowdown on (largely) the political scene. Outlook and India Today are weekly news magazines that cover a range of issues; of the two, Outlook is more populist and interesting to read. Time Out New Delhi (Rs 50) is a superb source of (sometimes sycophantic) information about every conceivable activity in town, with good accounts of new establishments and entertainment events; you can access most of it on www.timeoutdelhi.net. It's considerably better than First City, a reasonable monthly magazine carrying comprehensive reviews and listings. Delhi Diary is a city guide published weekly, and The Delhi City Complete Guide and Magazine (Rs 20) is published every 2 weeks; both are available at hotels and tourism offices and include events listings. You can also check out the latter's website at www.thedelhicity.com. A good Web-based source of information on Delhi is www.gocityguides.com for general advice as well as what's on the cards for the month, but reviews are even less critical than Time Out. For travel further afield, Outlook Traveller (www.outlooktraveller.com) is a top-quality locally produced travel magazine.
Post Office -- Try the post office at Parliament Street (tel. 011/2336-4111) or the GPO at Gol Khana, 5 minutes from Connaught Place. But best to ask your hotel to mail items.
Restrooms -- Avoid free public restrooms but in emergencies, you can use the Pay & Use facilities (Rs 2) or independently managed Sulabh Shauchalya ("shauchalya" means toilets), which are slightly better maintained.
Safety -- Delhi, like the rest of India, is relatively safe, though the city has seen an increase in crime. It's unwise for women to travel alone at night.
Weather -- Delhi's summers are notoriously unbearable; October/November to February are the best times to go.
Yoga & Meditation -- Sivananda Yoga Sevashram (tel. 98/1132-8067; www.yogayogini.com), Studio Abhyas (tel. 011/2696-2757; http://abhyastrust.org), Sri Aurobindo Ashram (tel. 011/2652-4807), Tushita Meditation Centre (tel. 011/2651-3400; www.tushita.info) -- all offer short- and long-term classes.