Planning a trip to Mumbai

On track to becoming the world's largest city within the next decade, Mumbai will do no less than bowl you over. It is a mind-boggling megalopolis -- for some, a fantastic whirlwind of chaotic, exuberant energies; for others, a disorderly mess, frightening in the way of some biblical Gomorrah. There's no doubt about it -- Mumbai will not leave you unaffected.

Teetering on the edge of the Arabian Sea, its heaving population barely contained by palm-fringed beaches, India's commercial capital, formerly known as Bombay, is a vibrant, confident metropolis that's tangibly high in energy.

Originally home to Koli fisherfolk, the seven swampy islands that today comprise Mumbai originally commanded little significance. The largest of the islands was part of a dowry given by Portugal to England, which promptly took control of the six remaining islands and then leased the lot to the East India Company for a paltry £10. Massive land-reclamation projects followed, and by the 19th century all seven islands had been fused to form one narrow promontory and India's principal port.

Today the city continues to draw fortune-seekers from across the subcontinent. Thousands of newcomers squeeze their way in every day, adding to the coffers of greedy slumlords and placing the city, which already has a human density four times greater than New York City's, on target for a population of 22 million by 2015. As India's economy booms, Mumbai's real estate prices have soared through the roof as investors continue to scour every acre for viable new projects, rapidly transforming the city into an incredible futurescape of remarkable high-rises. And in the midst of it all sprawls Asia's largest slum, a relatively flat and sodden terrain that is home to a million poor -- yet extremely industrious -- souls. In a bid to show the world how Mumbai's vivacious spirit exists in even the most trying circumstances, there are now a few riveting tours that take you under the belly of the city, into the vast shantytown that shook the world with vivid scenes in Slumdog Millionaire and Shantaram. A city with a dual identity, Mumbai is as flamboyantly materialistic as it is downright choked by squalor and social drudgery. The citizens of Mumbai pay almost 40% of India's taxes, yet half of its 18 million people are slum dwellers. While the moneyed groovers and label-conscious shakers retire in luxury behind the security gates of their million-dollar Malabar Hill apartments, emaciated survivors stumble home to cardboard shacks in congested shantytowns or onto tiny patches of open pavement. At every intersection these destitute hopefuls stand, framed against a backdrop of Bollywood vanity boards and massive billboards selling supersexy underwear and sleek mobile-phone technology. Feeding into this social schizophrenia are the one-dollar whores, half-naked fakirs, underworld gunmen, bearded sadhus, globe-trotting DJs, and, of course, movie moguls and wannabe starlets.

Many believe that is the city's unputdownable prosperity that has made it a target for such tragic incidents as the 2008 attacks in which the main train terminus as well as two of the city's finest hotels -- the Taj Mahal Palace and The Oberoi -- were besieged by terrorists. True to its spirit, however, following this and other violent assaults, Mumbaikers have always bounced back with spectacular vigor. The city is once again pumping with energy, and while there's a noticeable security presence, spirits are definitely on the up. Even as the world recoils in economically uncertain times -- and some of Mumbai's myriad building projects did seem to pause for a while -- there seems to be no stopping the pace of development. Touch down here and you'll discover a metropolis that's comfortably on the move.

It's not just the economic disparities that are bewildering: Looking down from the Hanging Gardens on Malabar Hill, you see the assertively modern metropolis of Nariman Point -- but just a little farther south, on Malabar Hill, is the Banganga Tank, one of the city's holiest sites, where apartment blocks overlook pilgrims who come to cleanse their souls by bathing in its mossy waters. Twenty-first-century Mumbai is brassy and vital, yet it can also transport you to another epoch. It is, in this sense, a quintessentially Indian city, encapsulating the raw paradoxes of the entire subcontinent.

Your plane will almost certainly touch down in Mumbai -- it's the most common point of arrival for visitors, and well connected to the rest of the country (including the magnificent Ajanta and Ellora Caves, located in northern Maharashtra, and described later in this chapter). If you're looking for peace and quiet in meditative surroundings, you should definitely consider heading to the nearby city of Pune where the Osho International Meditation Resort (also discussed in this chapter) is a major draw for global citizens on the search for New Age enlightenment packaged in its most upmarket avatar. If Mumbai is to be purely a transit hub, there are more than enough connections -- by plane, train or road -- for you to move on as fast as jet lag and arrival times dictate. But if you want to experience modern India at its vibrant best, and dine at what are arguably some of the finest restaurants in the country, tarry for at least 2 days. You may arrive appalled by the pitiful faces of the poor, shocked by the paradox of such wealth and poverty, and overcome by the heavy, heady stench and toxic pollution. But give India's dream factory a little time, and you'll discover it has a sexy, smoldering soul, and a head-spinning groove worth getting hip to.

You Say Mumbai, I Say Bombay -- In 1995, Bombay, the name the British bestowed upon the city, was renamed in honor of the local incarnation of the Hindu goddess Parvati, "Mumba Devi." The city's name change (along with a host of others that harked back to its colonial past) was enforced by the ruling Shiv Sena, a Hindu fundamentalist party that eschews the presence of any other than the Marathi people, a glaring irony given that this is a city of immigrants -- a cocktail influenced as much by the grand Gothic monuments left by the British as by the many cultures who've set up shop here. Although it's difficult to understand how goodwill can prevail in a city led by politicians bred on xenophobia, Mumbai's well-intentioned optimism and its social cosmopolitanism prevail, and many of Mumbai's English-speaking inhabitants still refer to it as Bombay.

When to Go

Mumbai's humidity -- even in the small hours of the morning -- is felt instantly, and the sun shines year-round, except in the monsoon months. You always seem drenched in warm sweat, and the heat can be terribly cruel, making sightseeing far less agreeable than a tour of the city's wonderful restaurants and drinking holes. Winter (Nov-Feb) is still hot, although not so entirely unpleasant; the sultry sea air sets the tone for an adventure in exotic dining and an intoxicating jaunt through lively, Victorian-era streets that are constantly crammed with people. The only real relief from the heat comes for brief periods in December and January, and midyear, when the annual monsoon drenches the city with heavy, nonstop tropical rains. Although the monsoon can be a difficult time to explore the city (and has in the past brought life-threatening floods), it can also be beautiful to watch the downpour from the safety of a well-located terrace or from under a sturdy umbrella.

Arriving

By Plane -- Mumbai's sprawling Chhatrapati Shivaji International Airport (www.csia.in) is looking a whole lot better than it did just a few years ago, and continues to undergo renovation; things may not seem world class just yet, but they're definitely getting there (there's even a Disney-themed children's corner designed to stave off boredom during long waits between flights). The International Terminal (2A and 2C; tel. 022/2681-3000) is located in Sahar, 29km (18 miles) north of Colaba, the touristy enclave in the city's far south. Flights typically arrive and depart between midnight and dawn, which can make finding your feet difficult; catch the evening flight on Kingfisher Airlines (www.kingfisher.com) from London, however, and you'll land midmorning (after a spectacularly comfortable flight, by the way). A Government of India Tourist Office (tel. 022/2682-9248) at the airport should be open 24 hours but -- as is the case in most of India's tourist offices -- it's certainly not the best place to obtain advice; you'll find the contents of this guide far more useful.

Although there is now at least one ATM at arrivals, it's usually run out of money, so if you intend catching a taxi from the airport, arrive with some cash in order to buy local currency from one of the fast and friendly foreign exchange booths located near the exit. However, if you're new to the city, it's advisable to arrange an airport transfer to meet you -- primarily because you will be accosted by a loud, expectant mass of touts and taxi drivers the minute you exit the terminal doors; it can be a bit overwhelming for first-time visitors and some of these characters need to be treated with a degree of caution. If you are expecting a pickup, don't get sidetracked or deterred from boarding the correct hotel shuttle -- ignore strangers offering help.

Hiring a taxi on the spot needn't be too much of a chore. Simply make use of the convenient (if overpriced) prepaid taxi service (tel. 022/2682-9922) located in terminal 2A (accessible by foot from 2C); a trip to a Colaba hotel should cost in the region of Rs 400 to Rs 480, plus an additional Rs 10 per luggage item; a trip in a superior Cool Cab will be Rs 150 more (although there have been reports that these taxis aren't as clean as they should be), and you might just get a better deal on a metered taxi (although finding one here has become near-impossible). Expect to pay well over double these rates for a hotel airport transfer, but you'll also get a much better vehicle to travel in; the Four Seasons sends a luxurious BMW for around Rs 3,200, and the Taj Mahal Palace now even has two Jaguars in its fleet. Because many international flights arrive late at night, traffic delays are usually not a problem, and you should be at your hotel within an hour even if you're staying downtown. If you arrive by daylight, don't expect to get anywhere quickly (unless you're staying at one of the hotels near the airport).

If you are flying direct from Mumbai's international airport on to the next destination, note that you will have to transfer (there is a free bus every 15 min.; make sure you get on it) to the Domestic Terminal (1A and 1B; tel. 022/2626-4000 or -4001) located in Santa Cruz some 4km (2 1/2 miles) from the international terminal and 26km (16 miles) north of the city. If you have a long wait before your flight, you will have to spend it in a very uncomfortable airport seat -- another good reason to rather spend some time in Mumbai itself. If you have arrived at the Santa Cruz terminal from another part of the country and plan to spend some time in Mumbai, you can either use the prepaid service (Rs 330 to Colaba, plus Rs 10 per luggage item), or use the phone hot line to get a metered Meru cab and pay only Rs 270 (the outlandish markup on the prepaid service a result of serious union politics, and metered taxis being denied parking space at the airport -- go figure!). Since domestic flights are likely to arrive during the day, be prepared for a long, congested, frustrating journey into Mumbai. There's also a tourist office at the domestic airport (tel. 022/2615-6920; daily 7am-11pm), but there's little need to dally here.

Note: Auto-rickshaws are banned from the city's center, so don't rely on these for trips originating from either of the airports unless your hotel is located in their immediate vicinity. Technically, you could use a rickshaw to get to the hotels in Juhu (the city's favorite beach precinct), but the trip is a long one and you'll inhale noxious traffic fumes along the way. Besides, unless you're traveling extremely light, there won't be much space for you to stow your luggage

By Train -- Good railway connections link Mumbai to all parts of the country, although journeys are long and, unless you opt for one of the smoother semiluxury services, likely to be extremely grueling. Since the terrorist attacks at Chhatrapati Shivaji Terminus, or CST (otherwise known as "VT," Victoria Station), in late 2008, most of the smarter trains that once terminated there now curtail their journeys at stations farther north. This inevitably affects trains arriving from Central, South, or East India, which may terminate at Dadar (pretty much in central Mumbai) or the Lokmanya Tilak Terminus at Kurla (more north). From the north, you'll arrive at either Mumbai Central Station (most southerly), Dadar, or Bandra; check with your hotel to determine the best disembarkation point. After an inevitably lengthy train ride, you'll probably want to grab a taxi to your hotel; check first with your hotel to hear what the taxi fare should be.

Exploring Maharashtra on a Moving Palace -- Western India's version of the famous Palace on Wheels train is a lavish 21-car luxury train called The Deccan Odyssey, which traverses Maharashtra's stunning coast. The 7-day journey begins in Mumbai and wanders down the coast to Goa via gorgeous beaches untouched by commercialization. It then stops in the historic city of Pune before moving on to Aurangabad (where you can visit the Ajanta and Ellora caves), and finally returns to Mumbai. You'll travel by night and sightsee during the day, all the while getting the royal treatment, with luxurious cabins and high-end service (included are a personal valet, on-board gym, and Ayurvedic spa) -- food is outstanding. If you intend seeing Maharashtra in style, there really is no better way to go; contact Deccan Odyssey: in the U.S. call tel. 888/INDIA-99 [46342-99]; in the U.K. call toll-free 0125/8580-600; in India call 011/2332-5939 or 011/2335-3155; www.thedeccanodyssey.com, www.thepalaceonwheels.com, or www.deccan-odyssey-india.com; a deluxe cabin costs $320 to $390 per person sharing per night and includes everything except service tax; discounts are sometimes available.

City Layout

Mumbai city lies on the western coast of India, on a thin peninsula that extends southward almost parallel to the mainland. At the southern end of this peninsula are Colaba and the adjoining Fort area, on the east of which lies Mumbai's deep, natural harbor and India's busiest port. West of Fort, hugging the Arabian Sea, is the popular promenade Marine Drive, which begins at the business district of Nariman Point and terminates at Chowpatty Beach and Malabar Hill. These are the focal nodes for tourists who, unlike the locals, often refer to the area as downtown. In fact, locals say they are going "into town," by which they mean they are going toward South Mumbai, the area stretching south from Mahim Creek to Colaba. South Mumbai is where most tourists base themselves -- it's especially convenient if you'd like to explore the historic heart of the city on foot. Here you'll find attractions like the Gateway of India and the Chhatrapati Shivaji Maharaj Vastu Sangrahalaya (aka Prince of Wales Museum), and the thickest concentration of restaurants and accommodations that are geared for foreigners. The South Mumbai neighborhoods are described in detail below. There are, however, many enticing reasons to stay in less overtly tourist-centric areas like Worli, Bandra and Juhu -- for one, you'll get to see where many Mumbaikars (or Bombayites) live (whereas south Mumbai is pretty much a business zone that quiets down considerably after dark) -- Bandra is a particularly upbeat area plumb with homes belonging to jet-set Bollywood stars and a real magnet for some of the trendiest crowds in town. Even if you don't stay here (or along the hip beachfront strip at Juhu, slightly north of Bandra), it'd be a real shame not to take at least one trip into the suburbs, even if your sole mission is to shop till you drop (in which case, definitely put Worli on your itinerary, too). Bandra and Juhu are also close enough to the airport (without being flush up against the runways) to make them convenient for making a relatively quick getaway when your departure rolls around.

Visitor Information

For the best listings of the city's current events and what's hip and happening, look no further than the twice-monthly magazine Time Out, widely available. You could try the Maharashtra Tourism Development Corporation (Madame Cama Rd., Nariman Point; tel. 022/2202-4627 or -7762; www.maharashtratourism.gov.in; Mon-Fri 10am-5:30pm and Sat 10am-3pm), or the main Government of India Tourist Office (123 Maharishi Karve Rd., Churchgate; tel. 022/2203-3144, 022/2207-4333 or -4334; Mon-Fri 8:30am-6pm, Sat 8:30am-2pm), both of which should be able to assist with general tourist-related information. However, if you're staying at one of the city's better hotels, your concierge will be a better source of information on sightseeing, performances, events, and activities (although you may need to negotiate hard to get the lowdown on truly local restaurants and more offbeat attractions -- our prize for the best concierge advice in the city goes to the folks at the Four Seasons). Another excellent source of information -- as well as assistance with just about any kind of query, problem or emergency -- is Reality Tours & Travel (tel. 022/2283-3872; 24-hour line tel. 98-2082-2253; www.realitytoursandtravel.com). Krishna, one of the founders of this community-oriented tour company, knows the city inside out and is particularly astute at interpreting it for outsiders. His team will go so far as to source magazines, clothing and other essentials for you if you end up in the hospital, so can definitely also answer more mundane questions.

Dealing with Beggars

When long-time BBC India Bureau Chief Mark Tully was asked: "How do you cope with the poverty of India?" he responded, "I don't have to; they do." As a first-time visitor, you will no doubt be struck first by the seemingly endless ordeal of the impoverished masses. Families of beggars will twist and weave their way around the cars at traffic lights, hopping and even crawling to your window with displays of open wounds, diseased sores, crushed limbs, and starving babies, their hollow eyes imploring you for a few lifesaving rupees. Locals will tell you that these poverty performances are Mafia-style rackets, with protection money going to gangs, and sickly babies being passed around to gain more sympathy for their "parents." In the worst of these tales of horror, children are maimed to up the ante by making them appear more pathetic (a reality, you will recall, that is dealt with on quite a visceral level in the Oscar-winning film Slumdog Millionaire). Begging is now officially outlawed in Mumbai, and for anyone returning to the city there are noticeably fewer taps at taxi windows -- sadly, though, nearly all begging that happens at traffic lights involves children. Many of the kids who might otherwise be outright begging for money are now selling low-priced literary paperbacks at intersections; surely you can spare a few dollars for a good book? But, if it's just a hollow-eyed face staring through the glass, the choice is stark: Either lower the window and risk having a sea of unwelcome faces descend on you, or stare ahead and ignore them. To salve your conscience, tip generously those who have made it onto the first rung of employment.

Fast Facts

Ambulance -- In case of accidents or medical emergencies, dial tel. 102 or 1298, or call tel. 105 for a cardiac ambulance. You can also contact Bacha's Nursing Home (La Citadelle, New Marine Lines; tel. 022/2203-2977 or 022/2200-0963) or Bombay Hospital (Bombay Hospital Rd., New Marine Lines; tel. 022/2206-7676; www.bombayhospital.com). Or try Swati Ambulance (tel. 022/2387-1215), which has 24-hour service.

American Express -- The office is near the Jehangir Art Gallery at Kala Ghoda (Trade Wings Ltd., 30 K Dubash Marg, Kala Ghoda; tel. 022/6634-4334). Hours are Monday to Saturday 10:30am to 6pm.

Area Code -- The area code for Mumbai is 022.

ATMs -- Undoubtedly the most convenient way to get local currency, ATMs are to be found throughout the city, most of them with 24-hour security guards. Your best bet for a quick transaction is to head for an ATM belonging to either HDFC, HSBC, ICICI, SBI, or Standard Chartered.

Bookstores -- Crossword Bookstore (Mohammedbhai Mansion, Kemps Corner, below flyover; tel. 022/2384-2001 through -2004) has a Western ambience and Mumbai's largest selection of books. Alternatively, stop at Shankar's Book Stall (tel. 92-2411-1790), a tiny stall just outside Café Mondegar, Colaba Causeway; or at Strand Book Stall (Sir PM Rd., Fort; tel. 022/2266-1994 or -1719), which offers books at great discounts. Inside the Taj Mahal Hotel is Nalanda (tel. 022/2287-1306), a good spot to shop for coffee-table books and travel-related selections.

Consulates -- U.S.: Lincoln House, 78 Bhulabhai Desai Rd., Breach Candy (tel. 022/2363-3611 through -3618; Mon-Fri 8:30am-1pm and 1:45-5pm; closed second and last Fri of the month and on Indian and American national holidays). U.K.: Second Floor, Maker Chambers IV, 222 Jamnalal Bajaj Rd., Nariman Point (tel. 022/6650-2222; Mon-Thurs 8am-4pm and Fri 8am-1pm). Australia: 36 Maker Chambers VI, 220 Nariman Point (tel. 022/6669-2000; Mon-Fri 9am-5pm). Canada: Sixth Floor, Fort House, 221 D.N. Rd., Fort (tel. 022/6749-4444; Mon-Thurs 9am-5:30pm; Fri 9am-3pm). South Africa: Gandhi Mansion, 20 Altamount Rd., Cumbala Hill, near Kemp's Corner (tel. 022/2351-3725/6; Mon-Fri 8:30am-5pm).

Currency Exchange -- Thomas Cook India is located in the Thomas Cook Building, Dr. D. Naoroji Road, Fort (tel. 022/2204-8556), and is open Mon-Sat 9:30am-6pm. Or head to the American Express Office.

Directory Assistance -- The main directory information number is tel. 197 (if you can get through). For talking Yellow Pages service or any other useful information, call the much more helpful Just Dial Services at tel. 022/2888-8888, Times Infoline at tel. 022/6700-5555, or DNA Infoline at tel. 022/2666-6666.

Drugstores -- Most hotels will happily source any medication you require, but drugstores (called pharmacies or chemists) are plentiful and readily hand over prescription drugs (even without a prescription). In South Mumbai, Bombay Hospital Pharmacy (tel. 022/2206-7676) at the hospital in New Marine Lines is open 24 hours, as is nearby Dava Bazaar (32 Kakad Arcade; tel. 022/6665-9079). If you're in the north, Empire Chemists (tel. 022/2671-8970), near Juhu, is a reliable option.

Hospitals -- Breach Candy Hospital, 60 Warden Rd., Breach Candy (tel. 022/2367-1888 or -2888; emergency tel. 022/2364-3309), is open 24 hours and is one of the most advanced and reliable hospitals in Mumbai. Bombay Hospital, Bombay Hospital Rd., New Marine Lines (tel. 022/2206-7676; www.bombayhospital.com), is more centrally located and has a 24-hour ambulance service. In Bandra (W), Lilavati Hospital & Research Centre (tel. 022/2642-1111, 022/2643-8281, or 022/2655-2222) is a modern facility.

Internet Access -- There's hardly a hotel in town without Wi-Fi; access is seldom free, however, so you may end up looking for an Internet cafe. For a cheap (around Rs 30 per hr.), reliable connection, pop into LSM PCO Service, Shop no. 7B Abubakar Mansion, Mahakavi Bhushan Rd., Colaba (tel. 022/2202-2452). Open daily 9am to 11pm, it's just around the corner from Café Mondegar. For better broadband speeds, try Amrut Cyberworld Cybercafé near Churchgate Station (8 Prem Court, behind Samrat Hotel; tel. 022/2284-0174).

Maps - The Eicher City Map is the most definitive, accurate and helpful tool you could hope for -- but we doubt you're ever going to actually use it!

Newspapers & Magazines -- For the scoop on day-to-day city news, buy a copy of the local rag Mid Day, sold on street corners and at intersections from early in the morning. The Times of India and Hindustan Times are both good national dailies that provide the lowdown on current and social events; most hotels deliver a copy of at least one paper to your room. Time Out Mumbai is a twice-monthly magazine that has the best listings of events and happenings, as well as interesting city features.

Police -- Call tel. 100 for a general police emergency. Local numbers are: Colaba tel. 022/2285-6817; Cuffe Parade tel. 022/2218-8009; Juhu tel. 022/2618-4308; Khar tel. 022/2649-6030; Malabar Hill tel. 022/2363-7571; Andheri tel. 022/2683-1562.

Post Office -- The General Post Office is right near Chhatrapati Shivaji Terminus on St. George Rd., off Nagar Chowk (tel. 022/2262-0956); it's open Monday to Saturday from 9am to 8pm. However, unless you're genuinely interested in checking out the building for its superb architecture, you'll save considerable time and energy by asking your hotel concierge to handle any postal items.

Restrooms -- Make full use of your bathroom facilities before you head out for a day of sightseeing. Use only restrooms in hotels and upmarket restaurants.

Travel Agencies -- Contact IATA-affiliated NAC Travels Pvt. Ltd., 412 Raheja Centre, Nariman Point (tel. 022/2202-8810), or the dependable Travel Corporation of India (TCI) in the Chandermukhi Building (first floor), also at Nariman Point (tel. 022/2202-1881 or -7120). On Colaba Causeway, near Café Mondegar, is Uniglobe Venture Travel Services (Metro House, Colaba Causeway; tel. 022/2287-6666), which offers reliable ticketing and other travel-related services. Most travel agents will arrange to deliver tickets to your hotel.

Getting Around

Mumbai is a city on the go -- but don't expect to get anywhere fast, because traffic is lousy at the best of times. Around a million vehicles crowd the streets, and each week another 1,400 scooters and cars join the congestion caused by battered black-and-yellow taxis, Marutis, Indicas, expensive sedans and SUVs, copies of leftover red double-decker Routemaster buses, and the occasional bullock-cart. You will certainly need to take a taxi to get around (or, if you're arriving from the airport, arrange a transfer with your hotel). If you're staying in the Colaba-Fort area, you will, for the most part, be able to explore the area on foot.

Public Transportation

By Taxi -- Metered taxis (in which you don't bargain but pay a rate dependent on mileage predetermined by a structured fare card) are available everywhere (flag them down when you see the meter flag up), but note that you'll be riding in rather battered Fiats from the 1960s (which can be an adventure in its own right). That said, Mumbai is one of the few places in India where using the meter is the norm -- in fact, no local would go anywhere without a taxi driver using his meter. Typically, the taxi meters in Mumbai are mounted on the vehicle hoods, and taxi drivers are required to carry a conversion chart that tells passengers how much they owe, based on the original fare displayed on the ludicrously old-fashioned meters. Do not start the journey before checking to see if the driver is carrying the correct chart; these are sometimes tampered with, so vital information is missing -- for example, the part of the chart informing you that the rates quoted are for nighttime travel, which are higher. We've also traveled with unscrupulous drivers who perform such obvious deceptions as obscuring the meter display and faking the reset action at the beginning of the journey in order to inflate the fare charge; in other incidents, drivers have tried multiplying the meter reading by some ludicrous amount (like 100) and calling your bluff with an over-the-top charge. Don't panic -- immediately ask to see the chart and set the would-be con artist straight. He'll inevitably apologize. If you're in any doubt, ask a policeman or your hotel doorman to decipher the fare for you; fares are Rs 13 for the first mile (1 2/3km) and Rs 8.50 for each subsequent kilometer, but in essence you can calculate how much you have to pay by multiplying what's on the meter by approximately Rs 13; add on 25% if you are traveling between midnight and 5am, and Rs 5 to Rs 7 per piece of sizable luggage. Nothing more, except a fair tip if the driver hasn't tried to cheat you.

You will also see more modern-looking taxis with digital meters plying the streets. These generally cannot be flagged down in the same way as the yellow tops; they're referred to as call cabs, and you'll almost certainly need to book one in advance or through your hotel. One of the better call cab outfits is Meru Cabs, recognizable as green Esteem cars with large advertising banners and a white light on top (available) or red (engaged); they're equipped with GPS, digital tamper-proof meters and printers (for a receipt), radio, and A/C, and tend to have better-trained drivers (although some of the traditional Mumbai taxi drivers are quite knowledgeable). They're a definite step up from the beaten-up black-and-yellow taxis typical of Mumbai. The downside is that even though you can hail one curbside, you rarely see a vacant Meru cab, and the phone service (tel. 022/4422-4422; open 24/7) requires at least 4 hours' advance notice. If you want to book one several days in advance you can do so on their website (www.merucabs.com) and receive an e-mail confirmation, or SMS "MERU" to 57575. Gold Cabs (tel. 022/3244-3333) also runs a smaller fleet of yellow cabs in various car models; again you'll have to book a few hours ahead. Fares for both are higher than regular cabs (from Rs 15 per kilometer); the meter starts only after you sit in the cab (unless you call and keep it waiting more than 10 min.).

If you're looking for a vehicle for the day, you can strike a deal with a private taxi driver directly, but here you should negotiate the deal upfront -- you should pay around Rs 700 to Rs 800, plus a tip, for an 8-hour (or 80km/50-mile) stint. Note that it's worth shelling out extra for an air-conditioned cab -- you're likely to spend long stretches waiting in traffic jams at overcrowded intersections. To rent an air-conditioned car and an English-speaking driver privately (which will cost a bit more but may remove the hassle of haggling), the following operators are recommended: Cool Cabs (Worli tel. 022/2492-7006; or in Andheri tel. 022/2822-7006, or 022/2824-6216); Ashtapura Travel World (907 Arcadia, N.C.P.A Marg, Nariman Point; tel. 022/2283-4689; http://carhirers.com); Euro Cars (Suburban Service Station, 261 S.V. Rd., Bandra W.; tel. 022/2655-2424; www.eurocars-india.com); and Ketan Travels Pvt. Ltd. (R.T. Bldg., P.M. Rd., Vile Parle E.; tel. 022/2614-0554; www.ketancars.com). Carzonrent (tel. 860/500-1212; www.carzonrent.com) offers chauffeur-driven cars throughout the subcontinent.

Hiring a taxi through your hotel can get very pricey, but the fleet of cars maintained by some of the upmarket hotels is unlikely to be matched in quality by anyone in the city (if you choose your hotel by the quality of its vehicles and chauffeurs, be sure to stay at the Four Seasons, which offers silky-smooth BMWs), and it may be convenient to have transport charges added to your hotel bill. Do, however, remember to tip your driver directly.

By Train -- Train travel in the city is strictly for the adventurous, but then again, a ride on a train in the afternoon (or on Sun) gives you the opportunity to see how the other half lives, as the tracks wend their way through some of the city's most squalid slums. Extending northward of Churchgate is the Western Railway local train line, and moving north of Victoria Terminus (or CST) is the Central Railway network. Together, these two suburban train systems transport over six million commuters each day. A first-class return ticket from Chhatrapati Shivaji Terminus (aka Victoria Terminus or VT) to the suburb of Thane costs about Rs 210. Travel only during off-peak (noon-3pm is best) times and leave luggage and valuables in your hotel room. I don't advise this, but if you really want to get a feel for the way of life experienced by the millions of people who commute into the city each day, you could probably survive the 30- to 40-minute ride from VT to Bandra during the after-work rush hour (although some don't, literally -- it's rare, but people have been crushed to death in the sardine-packed compartments)); the cheapest tickets are around Rs 8.

Neighborhoods in Brief

Colaba & Nariman Point

Because of its proximity to most of Mumbai's landmarks and colonial buildings, this, the southern tip of Mumbai, is the real tourist hub. In many ways its location has contributed to Colaba's slightly seedy side, though certain areas have recently been rejuvenated. Many of the city's budget accommodations are situated along roads leading off Colaba Causeway, punctuated by (at the northernmost end) the Taj Mahal Hotel, Mumbai's most famous hotel, which is located opposite the Gateway of India, its most famous landmark, across from which you can see the oil rigs of Bombay High. The area around the Gateway of India is called Apollo Bunder, though the easiest way to get there is to ask for directions to the Taj. Southwest of this is Cuffe Parade, an upmarket residential neighborhood, and farther south, the restricted navy Cantonment.

If you travel west from Colaba to the other end of the narrow peninsula until you hit the sea, you'll arrive at Nariman Point, starting point of Marine Drive. This was once Mumbai's most bustling business district; although many airline offices and several foreign embassies are still situated here and there are many businesses that refuse to give up the prestige of being based here, Nariman Point is facing massive competition from the burgeoning purpose-built business zones farther north.

Fort

North from Colaba is the business neighborhood called Fort. By day the area comprising Fort, Fountain, Ballard Estate, and CST (or VT) Station is an extremely busy commercial district, but at night the neighborhood is rather forlorn, with many of the large parks (maidans) empty. A little beyond CST Station is Crawford Market, which leads to the heart of Mumbai's congested markets.

Just west of the Fort area is Churchgate Station. Veer Nariman Road, the street leading from Churchgate Station to Marine Drive, is lined with restaurants.

Marine Drive to Malabar Hill

Prestigious Marine Drive (aka Netaji Subhash Chandra Bose Marg) stretches from Nariman Point in the south to Malabar Hill in the north. Edged by a broad, well-maintained promenade that follows the curve of the seafront, this is a very popular place to take a morning or evening walk. At night the streetlights along this drive accentuate the dramatic arch of the bay, giving it the name Queen's Necklace, though obviously this term is less frequently used these days -- still, images of this sweep of prime waterfront real estate (with the world's second highest concentration of Deco architecture after Miami) tend to feature on anything promoting Mumbai as a travel (or investment) destination; if you want a room with a view, you'll probably choose a hotel along this strip. On a more prosaic level, Marine Drive is a long, often traffic-clogged, arterial road that runs along the curve of Back Bay and ends at Chowpatty Beach, from where roads climb toward the upmarket neighborhood of Malabar Hill. Malabar Hill connects to Napean Sea Road and beyond to Breach Candy, Kemps Corner, and Peddar Road -- all upmarket residential areas.

Central Mumbai

Central Mumbai extends beyond Crawford Market through Mohammedali Road and Kalbadevi to Mumbai Central Station and the fast-growing commercial areas of Lower Parel and prime seafront district of Worli which, thanks to the arrival of the new Four Seasons Hotel, has become one of the best places to be based for a thorough exploration of Mumbai (access to either the north or the south of the city is about an hour either way, and the new Bandra-Worli Sea Link dramatically cuts down travel time to Bandra). The greatest developments are occurring around Phoenix Mills, where some of the erstwhile mill buildings have been converted into shopping complexes, restaurants, and gaming and entertainment spots. West from Mumbai Central Station are Tardeo and Haji Ali, where a mausoleum located on a tiny causeway-linked offshore island enshrines an important Muslim holy man. The popular shrine is reachable only during low tide, but serves as an exotic-looking landmark in yet another of Mumbai's bays.

North Mumbai; Bandra, Juhu & Beyond

North of Mahim Creek extend Mumbai's vast suburbs, from where millions commute daily. First up, just across the creek, is Bandra which, along with Juhu and Andheri (West), just north of it, is where Bollywood stars live and hang out. Although it's not really on the tourist circuit, Bandra, being home to a sizable portion of the city's elite, is packed with lively restaurants, steamy clubs, trendy bars, and countless shops. At night young people gather, especially along Carter Road and Turner Road to drink, smoke (cigarettes or dope), and chill out before making their way to favored clubs. The area around Juhu Beach is where many of the city's middle classes escape; crowded with a host of vendors flogging popular eats, ice cream, coconuts, and fresh fruit juice, it's worth a visit to soak up Mumbai's carnivalesque atmosphere rather than contemplate sunbathing on the beach, which is filthy, or venturing into the even dirtier seawater. It does, however, have some fine hotels, restaurants, and nightclubs -- Enigma at Juhu's JW Marriott Hotel is one of Mumbai's most happening spots.

Just east of Juhu lie the city's two airports and a host of upmarket hotels. The area of Andheri (East) around the international airport has become a crowded (and rather polluted) commercial and residential neighborhood. Yet many business visitors prefer to stay in this part of town if their business lies here, to avoid the stressful commute. Farther north in the suburbs is Goregaon, home to Film City, where many Bollywood movies are shot; past that is Borivali, from where Mumbai's most popular theme park, EsselWorld, is accessible. Beyond, the city goes on (and on), with little to tempt the visitor.

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